Company Description

Regina Jewelry is a fashion-forward jewelry brand founded in Amsterdam, the Netherlands, specializing in high-quality pieces made with real 18k gold and silver plating, as well as waterproof hypoallergenic materials. The brand focuses on creating jewelry that shines on the outside while carrying meaning and unique powers for the wearer. Role Description

The Customer Support Manager Fashion Brand role at Regina Jewelry Amsterdam is a part-time, remote position responsible for overseeing customer service communication via email and Instagram. Day-to-day tasks include managing Zendesk inbox and Instagram inbox, responding to customer inquiries about orders, products, and returns, and resolving issues in a timely and professional manner. The role involves monitoring customer satisfaction, identifying recurring problems, and implementing improvements to processes and communication. The Customer Support Manager will collaborate with marketing and operations teams to align customer feedback with brand strategy and assist in creating clear support documentation and FAQs.



This role also requires maintaining accurate records of customer interactions and using data to inform better service decisions. Qualifications

Prior experience in Customer Support role is a must. Excellent written and verbal communication skills in English; additional languages are an advantage. Experience driving Customer Satisfaction through proactive communication, empathy, and consistent follow-up. Analytical Skills to interpret support data, identify trends, and recommend process improvements. Experience with Zendesk or similar is a plus. Ability to provide Technical Support related to online orders, website navigation, and basic e-commerce functionalities. Previous experience in fashion, jewelry, or e-commerce customer support is preferred. Strong organizational skills, attention to detail, and ability to manage multiple requests in a remote, part-time environment. Comfort with customer support tools, ticketing systems, and basic CRM or e-commerce platforms.

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📌 Customer Support Manager Fashion Brand (Málaga)
🏢 Regina Jewelry Amsterdam
📍 Málaga