Mercier Consultancy Md in Ibiza is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and ensure SLA delivery. This role focuses on diagnosing problems using service assurance tools and coordinating with vendors as needed. You'll work across cultures, maintain knowledge bases, and escalate issues until resolution. A bachelor’s degree in IT or computing and networking certifications are preferred.