Are you a resilience professional who thrives at the intersection of strategy and hands-on delivery? Do you want to shape how a leading global reinsurer prepares for, responds to, and recovers from disruptions? If so, this is your opportunity to make a real and lasting impact.
About the Role
As a Lead Operational Resilience Manager based in Madrid, you will be at the heart of evolving and embedding Swiss Re's Operational Resilience and Crisis Management capabilities across the organisation. This is a high-impact, senior role where strategic thinking meets practical execution — you'll partner with business leaders, challenge the status quo, and drive meaningful outcomes in a fast-moving, globally connected environment.
You won't just be maintaining frameworks — you'll be shaping them, testing them, and making them stronger.
Key Responsibilities
Lead framework development:
Own and continuously evolve the
Operational Resilience & Crisis Management frameworks
, ensuring alignment with organisational standards, regulatory expectations, and industry best practices
Shape strategic direction:
Contribute to the
resilience roadmap
, incorporating emerging risks, external trends, and regulatory developments to keep Swiss Re ahead of the curve
Integrate protective intelligence:
Leverage threat, geopolitical, security, and environmental indicators to
inform scenario design
, location and third-party risk considerations, and senior stakeholder briefings
Partner with the business:
Collaborate with business units and functions to
strengthen resilience capabilities
— including business services, dependencies, recovery strategies, and scenario planning
Drive resilience testing:
Own the
end-to-end design,



facilitation, and follow-through
of resilience testing and scenario exercises, including accountability for remediation actions
Challenge impact tolerances:
Support and constructively challenge the business in
defining and practically applying resilience-related impact tolerances
in planning and decision-making
Lead reporting and insights:
Develop and maintain
resilience dashboards and senior management updates
that enable informed, timely decision-making
Coordinate regulatory engagement:
Ensure high-quality responses, clear narratives, and robust supporting evidence for
regulatory reviews and internal assessments
Strengthen third-party resilience:
Support critical supplier considerations,
concentration risk management
, and ongoing monitoring of third-party resilience
Align with technology teams:
Collaborate closely with IT and cyber teams to ensure
resilience priorities and dependencies are well-integrated
Support incident management:
Contribute actively during disruptive events — supporting
triage, escalation, coordination, situational awareness
, communications, and lessons learned
Embed resilience cross-functionally:
Drive collaboration across risk, compliance, operations, and technology to
make resilience part of everyday practice
Mentor and develop others:
Provide
direction,



structure, and guidance
to more junior colleagues, fostering a culture of learning and ownership
About the Team
The Operational Resilience team is a truly integral function, with talented colleagues based across Zurich, Hyderabad, Bangalore, New York, Madrid, Bratislava, and London. Together, we lead the implementation and continuous evolution of Operational Resilience at Swiss Re — ensuring the organisation can remain effective and meet its commitments even during disruptions or crises.
We are a collaborative, forward-thinking team that combines deep expertise with a pragmatic, delivery-focused mindset. As part of the Madrid team, you'll be embedded in a vibrant local hub while contributing to a global agenda that matters. We're looking for an experienced and driven professional to play a key role in shaping and advancing this work across the organisation.
About You
You are a seasoned resilience professional who brings both the strategic perspective to shape frameworks and the hands-on drive to deliver results. You communicate with clarity and confidence, influence without authority, and take genuine ownership of outcomes. You're comfortable navigating complexity, engaging senior stakeholders, and working across cultures and functions in a fast-paced international environment.
We are looking for candidates who meet these requirements:
6+ years of relevant experience
in operational resilience, business continuity, and/or crisis management within complex organisations
Demonstrated expertise
in developing, enhancing, and challenging policies, standards, procedures, and guidance — with the ability to translate

📌 Operational Resilience Manager (España)
🏢 Swiss Re
📍 España