Remoto: Trabajo híbrido

Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. This is a hands‑on systems owner responsible for building environments, launching new markets, and keeping them stable once they're live, as measured by: clean launches, configuration changes that ship without defects, integrations that hold, and documentation good enough that someone else can triage from it. Localize each market for how it actually operates, including language-appropriate routing, local SLA definitions, and region‑specific business rules. Ship changes in the weekly change window, log what moved, and communicate it to the global team. Stand up the full environment for each new market: queues, routing structures, permissions, inboxes, email, SMS, chat, and Simplesat. Build the pre‑launch QA checklist and work it to zero defects before sign‑off. Run UAT alongside Product, Engineering, and the rest of the Systems & Tools team. Write down what broke and feed it into the global launch framework before the next market starts. Validate integration behavior across email, SMS, chat, Simplesat, CRM, and Admin tools: routing, survey triggers, order flows, and data passing between systems.



Take EU configuration defects out of daily triage and close them, escalating to Engineering when the fix isn't yours. Confirm EU data lands correctly in downstream reporting, and raise discrepancies with the global team and Data. Structure EU environments so each new market is a configuration job and not a rebuild. Audit quarterly, and strip out redundant rules and legacy configuration nobody uses. Keep per‑market documentation current, good enough that someone else can triage from it without asking you. The majority integral team is US-based and you'll work with them weekly. For this reason this role includes a standing afternoon overlap (until ~6:00 PM CET) two to three days a week. Bachelor's degree or equivalent experience ~3+ years administering a CX or service platform hands‑on (Gladly, Zendesk, Salesforce Service Cloud, or similar), including at least one end‑to‑end system setup or go‑live for a new market, product, or environment ~ Hybrid role based in our Barcelona office, with a regular onsite presence expected. ~ Fluent English required; proficiency in German, French, or another EU language is a plus. Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. Quince will conduct background checks in compliance with applicable federal, state, and local laws. #

📌 SysAdmin, hibrido (Barcelona)
🏢 Empresa líder
📍 Barcelona