Madrid, Spain | International Banking Project | Career Growth Opportunity Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector. If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a integral financial environment. Why This Opportunity Stands Out
* International banking project with strong brand exposure
* Permanent contract after only 3 months
* Competitive salary + annual bonus
* Paid training & structured onboarding program
* Multicultural and international working environment
* Multichannel support (phone, chat, email)
* Access to shift rotation including night shifts Position Details Role: German Customer Support Specialist – Banking Sector

Location:
Madrid Start Date: 16/09 Contract Structure
* 3-month temporary contract (initial phase)
* Permanent contract based on performance Salary Package – Madrid
* €22,800 gross/year o €1,200 annual performance bonus Your Responsibilities As part of the German banking support team, you will:
* Support customers via phone, email, and chat




* Handle banking-related inquiries and front desk incidents
* Deliver fast, accurate, and customer-oriented solutions
* Maintain high service quality standards
* Ensure efficient resolution of customer issues
* Provide professional support to German-speaking clients Training &

Working Hours
Initial Training First 5 weeks:
* 09:00 – 15:00 (initial schedule)
* Gradual increase up to 35h/week From Week 6 onwards:
* Full-time: 39h/week Available Shifts (Madrid Only)
* Morning: 07:00 – 16:00 (8-hour shifts) Candidate Profile We are looking for candidates who:
* Are native German speakers (mandatory)
* Have Spanish level B2 or higher
* Are confident in customer communication
* Can multitask in a fast-paced environment
* Have strong empathy and problem-solving skills
* Have experience in customer service or banking (a plus, not required) Recruitment Process
* Record a 2-minute video introduction in German
* 175-word handwritten German test
* Final review by German banking recruitment manager Why Madrid? Living in Madrid means:
* Fast-paced international career environment
* Strong expat community
* Excellent social and cultural life
* Career growth in financial services #J-18808-Ljbffr

📌 German Customer Support Specialist – Banking Sector (Comunidad de Madrid)
🏢 CBT
📍 Comunidad de Madrid