About the Role
We are recruiting on behalf of a leading general customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.
Key Responsibilities
* Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
* Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
* Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
* Document customer interactions accurately in the system. Requirements
* Language Proficiency: Native or high fluency in Spanish,
alongside intermediate English (B1 level).
* Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
* Availability: Immediate joiners required (Start Date: September 17, 2026).
*
Skills:
Excellent communication skills, customer-oriented mindset, and basic digital literacy.
What We Offer
* Full-time position within an international and dynamic team environment.
* Comprehensive training program provided upon joining.
* Opportunity to work with a prominent brand in the aviation industry. #J-18808-Ljbffr