Job description
Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención. Centralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently. What you'll get to do
* Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries.
* Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages.
* Oversee order and delivery processes, including order validation, release and follow‐up.
* Coordinate with logistics teams to manage delivery issues and delays.
* Ensure efficient transport planning and shipment follow‐up.
* Handle customer claims, including analysis and creation of credit/debit notes.




* Monitor and share performance KPIs with clients, identifying opportunities for improvement. We'd love to meet you if you have
* 2+ years of experience in a similar customer operations / order management role.
* University degree.
* Fluent German (C1/C2), English and Spanish.
* Strong knowledge of OTC processes, SAP, and Excel.
* Excellent communication and stakeholder management.
* Team player with great interpersonal skills.
* Strong analytical mindset.
* Problem‐solving and solution‐oriented approach.
* Ability to manage pressure in a fast‐paced environment. A few things you'll love

about us
* An entrepreneurial, creative and welcoming work culture.
* Hybrid work policy. xqysrnh
* Employee discount on our products.

📌 DACH Customer Care Executive Temporary (Barcelona)
🏢 Puig
📍 Barcelona