Key Responsibilities
¿No sabe con seguridad qué habilidades necesitará para esta ocasión? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato. Brand
Experience:
* Master the Client Journey to create strong long term client relationships.
* Clientele and proactive engagement with existing and potential
* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
* Aware of CRM targets and actively engages in all actions to reach them
* Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
* Consistently captures client data and takes notes of all qualitative information
* Knows their portfolio of customers, and the VVICs and VICs they handle
* Consistently works to achieve given sales, KPIs and CRM targets Styling:
* Strive to discover your clients and their every need, and to guide them across all categories of the brand.
* Familiar with current fashion and in season trends to curate looks
* Develop strong product and fit knowledge via company trainings,
tools and in store employee fit sessions.
* Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
* Stay informed about new arrivals, seasonal trends, and special events within the store. Merchandise and Visuals:
* Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
* Ensure product maintenance, replenishment on the floor
* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
* Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
* Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management. xqysrnh
Requirements:
* Exceptional clientele, customer relationship building skills
* Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
* Action oriented; drive for results
* Problem-solver
* Must be a team player