WHO WE ARE Para una comprensión completa de esta ocasión y de lo que se requerirá para ser un candidato exitoso, siga leyendo. Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions
- including acquisition, retention, customer service, technical support, and collection
- all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona RESPONSIBILITIES
* Team Management: Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.
* Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
* Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
* Training & Development: Support the professional growth of team members through ongoing coaching and development.
* Workflow & Request Management:



Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
* Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.
* Problem-Solving: Act as a go-to person and reference for the entire team when challenges arise.
* Compliance with Processes & Internal Rules: Ensure consistent adherence to company policies and procedures.
* Client Liaison: Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs. REQUIREMENTS
* Proven experience in team management within a customer service environment.
* Excellent verbal and written communication skills.
* Ability to multitask and solve problems quickly and effectively.
* Natural leadership with the ability to motivate and inspire a team.
* Strong command of office tools and management software.
* Proficiency in English French and Spanish

WE OFFER
* A permanent contract
* A multicultural and positive environment
* A modern and pleasant workplace in an exceptional building with sea views
* Discount in Company health insurance
* Training opportunities throughout the year, as we aim to support our talents in their professional development. xqysrnh
* Our offices are located in Barceloneta: Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella
- Vila Olímpica (Metro and Tram T4) We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

📌 Platform Manager (Barcelona)
🏢 Grupo Konecta
📍 Barcelona