Dutch Speaking Customer Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences. Job Overview We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.
Key Responsibilities
* Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry
* Resolve complex inquiries and technical issues through effective communication and proactive problem-solving
* Maintain detailed and accurate records of all customer interactions in the company database
* Collaborate with international teams to optimize workflows and enhance the overall customer experience
* Stay updated on product knowledge and service policies to provide accurate and relevant information to clients
* Consistently meet and exceed individual and team performance targets to ensure service excellence
* Contribute to the positive and collaborative culture of the Sofia office Requirements
* Native or fluent Dutch (spoken and written) is mandatory for this role
* Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location
* Strong proficiency in English to ensure effective communication within our integral team
* Passion for Customer Support Services and a genuine desire to help others
* Excellent interpersonal skills and a professional attitude toward client relationship management
* Availability to relocate on-site to Sofia for this career-defining opportunity Benefits
What We Offer
* Competitive Monthly Salary
* Fully Paid Training
* Health Insurance
* Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia
* Monthly Performance Bonus for high-achieving team members
* Vibrant, multicultural work environment with excellent career growth prospects
* And Much More.. Life in Bulgaria Choosing to pursue one of our Dutch-speaking jobs means embracing the unique charm of Bulgaria. As a hub for international professionals, Bulgaria offers a perfect blend of historic architecture, modern amenities, and a Mediterranean-influenced climate that makes living in Sofia an incredible experience for expats. Beyond the professional benefits, you will enjoy a high quality of life in Bulgaria, characterized by affordable living, a rich culinary scene, and a welcoming local culture. We handle all logistics, meaning your relocation to Bulgaria is entirely stress-free, allowing you to focus on your new Dutch Speaking Customer Support Specialist position in Bulgaria from day one. #J-18808-Ljbffr