ABOUT FREE2MOVE Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. Created in 2016, Free2move simplifies mobility by offering a wide range of services to meet everyone's travel and mobility needs. With Free2move, you can rent a city car for shopping, book a car for your stay in Italy, or reserve a car park for a weekend in Paris — all in one click through our web and mobile platforms Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move has rapidly established itself as a key player in the mobility industry, thanks to its agility, innovation and entrepreneurial spirit. Today, Free2move is the #1 mobility reflex for more than 6 million users. We operate in 170+ countries across 5 continents, in 30 languages and 26 currencies. More than 5,000 partners trust us, with several hundred thousand vehicles available worldwide. If you want to join a team of 650+ experts and contribute to bold international projects, you're in the right place You will evolve in an ultra-dynamic, innovative, agile and international environment, working alongside talented teams with multidisciplinary skills, at the crossroads of the digital ecosystem and the fast-changing automotive sector. JOIN US It's exciting, you'll see Our environment:
* International B2C environment within the Carsharing business.
* Customer Lifecycle Management (CLM) team working at the intersection of Marketing, Data and Customer Experience.
* Close collaboration with Marketing Analytics, Product, local markets and cross-functional teams.
* Fast-paced, data-driven environment focused on customer engagement, retention and business growth.
* Opportunity to work with Salesforce Marketing Cloud (SFMC) and contribute to customer journeys across different markets.



Your next

missions:
* Support the end-to-end customer lifecycle, from acquisition and activation to engagement, retention and loyalty.
* Analyze customer data and campaign performance to identify growth opportunities and friction points.
* Support the creation, optimization and monitoring of automated customer journeys using Salesforce Marketing Cloud.
* Contribute to initiatives aimed at increasing Monthly Driving Users (MDU) and customer engagement.
* Monitor campaign performance at city level and identify opportunities for local optimization.
* Support the personalization of CRM campaigns to improve engagement and reduce unsubscribe rates.
* Conduct deep dives into active customer journeys and propose improvements based on data and insights.
* Collaborate with cross-functional teams to translate business requirements into effective CRM solutions.
* Support ad-hoc CRM requests and ensure timely delivery of operational activities. Technical & Hard

Skills:
* Currently pursuing or recently completed a degree in Marketing, Business, Data Analytics, CRM, Digital Marketing or a related field.
* Strong analytical and problem-solving skills.
* Good understanding of CRM and customer lifecycle management principles.
* Strong interest in data-driven marketing, customer engagement and retention.
* Comfortable working with data and extracting actionable insights.




* Good knowledge of Excel; experience with data visualization or analytics tools is a plus.
* Interest in marketing automation and CRM platforms.
* Experience with Salesforce Marketing Cloud (SFMC) is a strong plus.
* Ability to understand business requirements and translate them into actionable solutions.
* Strong written and verbal English communication skills.
* Previous experience in CRM, marketing, analytics or a related field is a plus. Soft

Skills:
* Analytical and data-driven mindset.
* Curious and eager to learn.
* Proactive and solution-oriented.
* Strong attention to detail and commitment to quality.
* Organized and able to manage multiple priorities.
* Comfortable working in a fast-paced and international environment.
* Strong communication and collaboration skills.
* Able to work effectively with cross-functional teams.
* Autonomous while being comfortable working under the guidance of senior team members.
* Customer-oriented mindset with a strong interest in improving the user experience.

WHAT WE OFFER
Working at Free2move means joining a tribe where performance goes hand in hand with a great team spirit. It is also:
* The opportunity to revolutionize mobility with us
* Hands-on experience in CRM, customer lifecycle management and data-driven marketing.
* A unique learning experience with real growth opportunities.
* Strong collaboration across multidisciplinary and international teams.
* Exposure to impactful international projects.
* The opportunity to work with Salesforce Marketing Cloud and real customer journeys.
* Team-building events and a vibrant company culture. xqysrnh
* A structured onboarding program to help you succeed from day one. ...and much more

Job type
* 6-month paid internship

Location:
I

📌 Customer Lifecycle Management- Intern(ENG) (Comunidad de Madrid)
🏢 Free2move
📍 Comunidad de Madrid