05 nov
|
Ecolab
|
Cataluña
Responsibilities
* Actively listen to and evaluate the needs of international travelers and property suppliers
* Address and clarify customer inquiries regarding reservation details, service features, and payment processing
* Deliver accurate, helpful, and timely information through phone and email channels
* Navigate complex customer scenarios with a calm mindset Requirements
* Native or bilingual proficiency in Icelandic (C2 level)
* Advanced level of English
* Comfortable utilizing digital workspaces, specifically Office 365 and CRM databases
* Prior experience in customer service or contact center environment
* Excellent interpersonal skills and a goal-oriented mindset Soft Skills
* active listening
* customer service
* interpersonal skills
* goal-oriented mindset
* problem-solving
* communication
* evaluation
* clarification
* timeliness
* calm mindset #J-18808-Ljbffr
📌 Icelandic Speaking Customer Advisor (Cataluña)
🏢 Ecolab
📍 Cataluña