We are partnering with a leading international
customer experience company to recruit Customer Support Advisors
fluent in Spanish, English, and Basque for a project supporting one
of Europe's leading low-cost airlines in Barcelona, Spain. In this
role, you will assist airline passengers with their enquiries,
provide support with bookings and travel-related services, and help
resolve issues throughout their travel experience via phone, chat,
and email. We are looking for communicative, empathetic, and
solution-oriented professionals with a strong customer service
mindset and an interest in the travel and aviation industry. Your
Role Provide customer support in Spanish, Basque, and English via
phone, chat, and email Assist passengers with booking enquiries and
airline services Provide information and guidance on travel
procedures and administrative matters Offer basic technical
assistance related to the airline's digital services and platforms
Identify customer needs and provide appropriate solutions Handle
customer complaints and travel-related issues professionally Record
customer interactions and requests accurately in internal systems
Escalate complex cases to the appropriate departments when
necessary Deliver friendly, efficient,



and customer-focused service
Ensure compliance with internal procedures and quality standards
Your Qualifications Fluency in Spanish and Galician, both written
and spoken English proficiency at B1–B2 level Minimum secondary
school education Previous customer service experience Good
knowledge of Windows and Microsoft Office Excellent communication
and active listening skills Strong problem-solving abilities and
ability to handle challenging situations Positive attitude,
empathy, and customer-oriented mindset Good organisational skills
and attention to detail Ability to work effectively within a team
and learn new systems Availability to work on-site in Barcelona
Flexibility to work rotating shifts, including weekends The Offer
Permanent employment contract in Spain Full-time position, 39 hours
per week Rotating shifts from Monday to Sunday, between 08:00 and
20:00 Five weeks of paid initial training Performance-based annual
bonus Modern offices in Barcelona, including a terrace and shared
facilities Employee activities and team events Professional
development and career growth opportunities within an international
company

📌 Customer Support Advisor – Basque & English | Airline Industry | Barcelona
🏢 Personalbuero U Herrmann
📍 Barcelona