Start your journey with us Were seeking an experienced CX Business Managerto join our Customer Experience Strategy amp; Insights CSI team in Barcelona Hybrid to drive data insights to support strategic decisions and lead the endtoend CX business cases from ideation and securing leadership approval to fullscale implementation to achieve key objectives in customer retention loyalty and growth establishing CX as a competitive advantage for eDO If youre ready to soar were ready to take you there Why eDreams ODIGEO Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe Millions of customers every year across 44 markets 5 brands over 75 million Prime members since launching in 2017 Over 1700 employees More than 60 different nationalities from all continents 99 permanent contracts Were the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program What you will do: The Roles

Key Responsibilities
and Tasks As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Senior Business Specialist in the Customer Experience Strategy amp; 1 Develop datadriven insights to support decisionmaking with Business Owners EndtoEnd initiative ownership ~ Identify and analyze relevant customer data to drive CX business goals focusing on retention subscription and support; turn data into actionable insights identify opportunities and present insights ~ Define KPIs and Reporting needs to track performance and drive improvements ~ Own the full project lifecycle from initial business case and budget approval through to final launch tracking and postlaunch iteration with greater independence #quality assurance Act as the main business logic owner for the different CSI Data Analysts by providing guidance on context KPIs reports etc Serve as the primary gobetween for the other Business Analyst eg Prime Checkout by resolving data problems and securing technical support to ensure data quality and availability Assess new initiatives impact jointly with Business owners in CX KPIs and different areas within Operations Create dashboards and tracking with internal Business Intelligence tools to contribute to the monitoring tracking and driving insights of our business KPIs Master SQL and database skills needed to create the various tables amp; influence Regularly present business cases and key insights to Leadership to get approval and budget for major projects Act as a trusted advisor translating complex data into clear actionable advice for executive decisions Bachelors degree in a quantitative fieldComputer Science Engineering Economics Mathematics etc or Business Administration Finance specialization Minimum 3 years of experience in data analysis Fluency in English SQL and database skills to create various tables amp; Advanced Office skills Experience with data visualization tools Google Data Studio Power BI Tableau etc Experience in online travel or ecommerce is preferred but not required A rewarding Compensation package Prime Plus membership competitive salary and benefits package including adaptable benefits performancebased bonuses birthday day off discounts and partnerships relocation support and premium equipment with rolebased selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Your Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency

We offer
a hybrid homeoffice model focused on outcomes Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile mindset environment with recognition at our core We are an equalopportunity employer and value diversity at our company We do not discriminate based on race religion colour national origin gender sexual orientation age marital status or disability status Our people are the key to our success Each one of them is unique in their ow

📌 Cx Business Manager (España)
🏢 Edreams Odigeo
📍 España