Mars Veterinary Health is looking for a Client Director for the Operating Unit (OU), including Spain, Portugal, Italy, Austria, Switzerland, Slovakia/Czech Republic, Andorra and Romania. Key Responsibilities Strategic Business Partnership & Growth Serve as a core member of the OU Leadership Team, contributing to strategic planning and business performance discussions. Act as the strategic Client Business Partner to the OU VP and AODs (Area Operations Directors), ensuring client and marketing levers are embedded in the OU growth strategy. Identify regional growth and recovery opportunities across B2B and B2C segments, partnering with Central Client teams to design scalable and impactful solutions. Translate client insights into commercial actions that drive revenue, retention, and market positioning. Client Agenda & Initiative Deployment Lead the roll-out and adoption of Client strategic initiatives within the OU, ensuring alignment with Central priorities. Support the transformation of Marketing towards a centralized operating model, enabling the OU to shift from low-impact local activities to scalable, high-impact initiatives. Voice Of The Client & Customer Experience Champion the voice of the client across the OU, embedding a strong client-centric culture. Leverage Client dashboards, NPS insights, and customer data to identify performance drivers and pain points. Develop and execute action plans to improve Customer Experience and overall satisfaction in collaboration with the Central CX team. Ensure customer feedback translates into tangible operational improvements and business outcomes.



Performance Alignment & Governance Provide a monthly recap of Client and Marketing performance, strategic initiatives, and impact to the OU Leadership Team. Job Specifications/Qualifications Education & Professional Bachelor’s degree in marketing, Communications, Business, or a related field (required) Experience in trade marketing and managing regional marketing, translating general strategies to local executions Master’s degree (MBA or similar) is a plus but not required 5–7 years of experience in marketing, ideally within multi-site, consumer-facing or healthcare/service industries Proven ability to manage local initiatives from planning to execution, with a strong focus on ROI and conversion ~ Strong knowledge of digital marketing channels, CRM systems, and local activation strategies ~ Comfortable with data interpretation and using insights to shape campaigns ~ Fluency in local language(s); English proficiency is required About MVH Europe Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Operational excellence plays a critical role in enabling scalable growth, consistent quality, and sustainable performance across our clinics and regions. #

📌 Client Director - Interim Position (Madrid)
🏢 AniCura
📍 Madrid