Job Title: Customer Service Representative - Italian speaking - Automotive - Onsite - FA02

Step into a Game-Changing Career Ready to join an innovative and fast-growing team? We're a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions. If you're looking to develop your career and feel inspired, this is your opportunity. As a Customer Service Representative (On Site), you'll be part of a dynamic team of game-changers shaping the future of the fashion industry. Career Growth and Personal Development This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

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What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet. As a Customer Service Representative, you will:

- Handle calls through CRM agent portal
- Create quotations and orders via SAP system
- Expedite and communicate expected delivery times to customers
- Offer basic product advice to individual customer needs (at least catalogue knowledge)
- Provide first level technical assistance to help customers identify their requirements for products and services
- Call back customers
- Lead management
- Other duties and tasks as assigned

Your Qualifications

We welcome people from diverse backgrounds who are curious,



motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you

- Are bilingual or proficient in Italian with an advanced level of English
- A minimum of a high school diploma is required (additional qualifications are considered an asset).
- A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
- You are customer-oriented, with excellent communication skills and a solid commercial mindset.
- A business-oriented approach will support more effective engagement with clients and stakeholders.
- Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

What’s in It for You
- Full-time (39 hours/week)
- Temporary contract, Monday to Friday (08:00-17:00)
- Salary of €19.623,94 gross/year + up to €4.000 gross/year in bonus
- Office in Barcelona
- Referral bonus opportunities
- Fully paid training on the company and your project
- Career development programs and specialized courses
- Be Your Best Version

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally.



We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location

R1765894 Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Italian (Required)

Time Type

Full time

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and mak

📌 Customer Service Representative (Barcelona)
🏢 Concentrix
📍 Barcelona