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Busuu is part of the integral Chegg family. What does a Customer Success Manager do at Busuu? As a SME Customer Success Manager at Busuu, you will be responsible for ensuring the long-term success and satisfaction of our small and medium enterprise clients and resellers.
In addition, you’ll take ownership of our reseller relationships, ensuring they are enabled, supported, and driving value for their end customers.
Your performance will be measured primarily on renewals, growth within accounts, and reseller performance.
Own a set of strategic target accounts, driving high-touch success planning and retention strategies.
Work cross-functionally with sales, support, and product teams to ensure a seamless customer experience and surface feedback that informs product development.
Drive account growth by identifying upsell opportunities and supporting expansion conversations.
Develop customer success assets, such as success plans, guides, and FAQs,



particularly tailored to resellers and low-touch accounts.
Minimum 1+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or technology environment.
Fluent in English and other European languages are a plus.
Strong commercial mindset with experience in driving renewals and identifying growth opportunities.
Ability to work with and interpret client data, presenting insights and actions clearly.
Experience using CRM systems such as Salesforce, HubSpot, or similar tools.
Proven ability to scale customer success processes for large volumes of small accounts
Busuu offers a great Private Health Insurance scheme
We like to support our teams with their work-life balance so we offer flexible working hours and hybrid or remote model of working.
Staying connected as a team is very important to us, so we have lots of social activities for you to join such a team lunches, socials, quarterly team, and company events
We pride ourselves on embracing our differences, whether they're cultural, racial, religious or otherwise.

📌 Customer Success Executive (Hybrid) (Permanent)
🏢 Busuu
📍 España