Underwriting Operations Technician Digital
- French & English Speaking (FTC 12 months) Madrid, Spain ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.

Job Description
As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine
- ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust. This is not a traditional processing role. You will operate where institutional knowledge meets machine speed
- governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most. This is a temporary position of 12 months duration.

Key responsibilities
Human-in-the-Loop Operations & AI Fall-Out Management
* Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs.
* Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards.
* Apply underwriting operations expertise to edge cases the system cannot process automatically
- documenting your rationale to maintain a clear, immutable audit trail.
* Identify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps.
* Submit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes.
* Maintain ownership of system configuration,



including template management, product and code mappings, and segment references, ensuring seamless integration with back-end systems and STP rules.
* Collaborate with technology and operations teams to refine automation rules and exception thresholds based on your day-to-day operational experience.
* Participate in testing and validating AI workflow changes before production deployment, acting as the operational voice in technology decisions.
* Produce SOX and compliance reporting, leveraging system data to surface insights that drive governance and accountability. Broker Digital Experience
* Manage Broker Network setup, access, and maintenance
- supporting broker partners in navigating digital self-service capabilities and resolving escalated queries that automated systems cannot handle.
* Respond to broker correspondence within SLA, bringing a human touch to interactions where digital tools reach their limits.
* Act as a trusted point of contact for platform-related queries, building strong relationships that underpin Chubb's reputation for service excellence.
* Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.
* Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.
* Monitor outsourced work elements,



track root cause analysis of inefficiencies, and recommend actionable improvements. Quality Assurance & Continuous Improvement
* Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.
* Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.
* Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements. Qualifications
* Business-level English and French, any additional European language (German, French, Dutch, Portuguese, Italian or any of the Nordics languages) is an advantage.
* Experience in an insurance or financial services operations role, with a strong understanding of policy lifecycle, data entry, and document management.
* Comfort working within AI-augmented environments
- you do not need to be a technologist, but you should be curious about how automation works and confident in questioning its outputs.
* Exceptional attention to detail and the ability to articulate clearly why a human decision differs from an automated recommendation.
* A proactive approach to learning: you will develop deep product knowledge across SME lines and serve as a Subject Matter Expert for your team.
* Proficiency in MS Office, particularly Excel; experience with insurance platforms (Ignite/ICT or equivalent) is highly desirable.

What we offer
in return:
* 32days of vacation a year
* 2 days working from home option + additional versátil days
* Working from home allowance
* Entry time flexibility
* Life and accident insurance
* Pension plan
* Comprehensive Learning & Developme

📌 Underwriting Operations Technician Digital- French (Comunidad de Madrid)
🏢 Chubb
📍 Comunidad de Madrid