Our Culture
We are inclusive by design, committed to diversity, equity and inclusion, and serious about real work-life balance.
Above all, we work by five cultural principles:
Trust:We create safety to speak openly, ask for help and share context.
Scaling Global Connections
You will join our Optimization team as a technical account manager (L1) ---a forward-thinking group devoted to crafting innovative solutions for technical performance and stability.
Technical Ownership & Monitoring: Own the technical health of supplier integrations.
Detect anomalies and performance degradation through technical KPIs and data analysis.
Audits, Logs & Incident Investigation: Perform regular technical audits of integrations, catalogs, and configurations.
Catalog, Credential & Mapping Management: Act as the owner of the mapping process execution and efficiency with all supplier accounts.
Ensure correct configuration and quality of catalogs and active products.
Optimization & Cross-functional Support: Collaborate with Product Supply and Engineering to implement and validate improvements.
Provide technical support and clear insights to Key Account Managers and internal stakeholders.
Our Tech Stack
Datadog, Looker.
Management: Jira, Confluence
Messaging: XML/JSON.
OTA Hotel message flows (availability, booking, confirmation, cancellation)
Technical Environment: API-based integrations (XML / JSON), Log analysis.
Experienced: You have relevant experience in technical account management (L1) or supplier integrations (travel industry).
Analytical Expert: You have a strong understanding of API-based integrations and log analysis (XML / JSON).
You are fluent in Spanish and have a working knowledge of English.
A full-time contract with a adaptable schedule---for real.
Hybrid Model:1--2 days per week in-office.
In case you are not based in Barcelona, we can be flexible and reduce it to once per month, 2-3 days at the office.
Barcelona Hub: Access to our city-center office if you prefer face-to-face connection.
Tailored Perks: Flexible compensation via Cobee (health insurance, restaurant/transport cards, kindergarten checks, and training).