Implementation Specialist – PortugalRemote · Full TimeAbout Hub OS Hub OS is transforming the way hotels operate.
We're not just a communication tool; we're a comprehensive operating system that manages everything from housekeeping to guest request maintenance and interdepartmental workflows, all within a single platform.Since ****, we have helped 1,900 properties in 60 countries to offer an exceptional travel experience.
Our clients include iconic brands such as Accor, IHG, Minor Hotels, Hesperia World, and Eurostars Hotels, among others.Based near Barcelona and with teams spread across the United States, Australia, Japan, Singapore and Thailand, we are a truly general company with a collaborative culture.Ready to shape the future of hotel operations?
We are looking for an Implementation Specialist Portugal who leads the successful onboarding of our software solutions, either on-site or remotely, ensuring a seamless implementation tailored to each client's operational needs.Reporting directly to the Quality Director, this is a position where you work collaborativelywith Sales and Support teams and with stakeholders, actively participating in the configuration and implementation of our software.Design and present comprehensive project onboarding plans for each client, basedon contracted modules and specific requirements.Guide clients to complete the required configuration files on time, enabling accuratesystem setup and customization according to their needs.Configure and calibrate the software solution to reflect each hotel's operationalprocesses.Advise clients on adapting operational processes to align with our software solution.Deliver comprehensive training and support during UAT/testing cycles.Collaborate with the Sales team during final stages for a smooth client handover.Create documentation to support client understanding and internal training needs.Support live installations, ensuring timely issue logging communication, andresolution.2+ years of experience in a similar implementation roleStrong hospitality industry background experience with hotel operations or hospitalitytech platforms (PMS, Revenue Management, Channel Managers) preferredIn-depth understanding of hotel operations and a passion for delivering exceptionalcustomer serviceExcellent communication, presentation, and active listening skillsComfortable with technology and quick to grasp new technical conceptsKnowledgeable about hotelier's pain points, hospitality tech trends and competitiveproductsConfident working with IT solutions, SaaS, and cloud-based platforms (no formal ITdegree required)Proficient in Microsoft Office applicationsWillingness to travel internationally up to 50% of the timeFluent in Portuguese and English, both written and spoken; Spanish proficiency is highlydesirable.
Skilled at explaining system functionalities and benefits clearly, adapting tone anddetail to the audienceStrong project management skills, capable of managing multiple complex projectssimultaneouslyCollaborative mindset while able to work independentlyYou'll thrive in this role if...Professional development opportunitiesBe part of a company in an exciting stage of growth where staff contributions really matter.Flexibility and balanceCompact and flexible working hours that respect your personal lifeChoose your work style: in the office, hybrid, or fully remoteA corporate culture that truly values work-life balance and employee well-being.Professional development planIf you come in our office you'll find unlimited free coffeeOur commitmentWe are an ethical company that guarantees equal opportunities for all.

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