More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility.
We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities.
We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers.
This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!
About the role As our Level 2 Help Desk Analyst, you'll be a go-to technical expert on the Service Desk team.
You'll own complex incidents from start to finish, tackle the toughest troubleshooting challenges, and help shape how we work by improving processes, building documentation, and making our Service Desk more effective for everyone.
In addition to resolving complex issues in a enterprise environment, you'll help raise the overall maturity of the Service Desk organization.
Why you'll love this role Be a technical voice on a respected, remote team supporting a remote first, fast-growing integral company.
Work with a modern stack including Atlassian Cloud, Microsoft 365, Google Workspace, Slack, Notion, Claude, and Zoom, etc.
Have real impact over how the Service Desk operates, from tooling and automation to documentation and process.
Perform advanced troubleshooting across macOS, Windows, iOS, and Android devices, as well as SaaS applications, identity and access, networking, and collaboration tools.
Raise the maturity of the Service Desk Own the quality and structure of the knowledge base, creating and maintaining articles, runbooks,



and troubleshooting guides for analysts and end users.
Maintain accurate inventory records and support hardware provisioning, recovery, and refresh programs.
Evaluate new tools and features and contribute to IT projects such as platform rollouts, device refreshes, and process redesigns.
What you'll bring 5+ years of experience in service desk, desktop support, or systems support, including 2+ years in a senior or escalation-level role.
Expert-level proficiency supporting both macOS and Windows, plus iOS and Android mobile devices.
Deep hands-on experience administering Google Workspace and/or Microsoft 365, and identity platforms such as Microsoft Entra ID, including SSO, MFA, and access provisioning.
Experience with mobile device management (MDM) tools such as Iru, Microsoft Intune.
Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and how they affect the end-user experience.
Ability to work a hybrid/remote schedule, participate in an off hour on-call rotation, and travel occasionally to support events.
Nice to have Certifications such as CompTIA Network+/Security+, Microsoft 365 Certified: Administrator, Google Workspace Administrator, Apple Certified Support Professional, or ITIL 4 Foundation.
A degree in Information Technology or a related field, or equivalent practical experience.
*It starts and ends here.
It's a mindset.
Make it happen.
Move fast, stay positive, and do what it takes.
Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

📌 Service Desk Analyst- Fully Remote (España)
🏢 Optro
📍 España