Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

For our Integral Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Clinical and Patient Insights Products.

In this very versatile position you act as supporter, trainer and coordinator at the pivotal point between our global affiliates and our internal departments with the following key responsibilities:

Main Tasks:

- Provide second-level technical support to minimize downtimes and offer quick solutions, both remotely and on-site (if needed).
- Continuously acquire and share RIS product knowledge, ensuring training and support readiness.
- Facilitate knowledge transfer to trainers, service representatives, customers, and product managers.
- Maintain and update a product-specific knowledge pool and create, review, and update service information, documentation, and training content.
- Develop and maintain training methodologies and learning paths, and conduct training for end customers and support staff.
- Communicate with affiliates and customers as needed,



overseeing related processes like e-learning and service documentation.
- Define and adhere to service, training, and support concepts, optimizing processes to improve quality and efficiency.
- Support regional cooperation and manage certification and recertification of trainers.
- Assist in product pilots, develop preliminary documentation, and prepare for launches.
- Publish and maintain Service Notifications.
- International Traveling up to 30%.

Your Profile:

- Bachelor’s degree in IT, Computer Science, Management Information Systems, or a medical-technical background with IT knowledge.
- Experience or background in support and training of software products.
- High degree of subject matter expertise.
- Fluent in English, oral and written; Spanish is an advantage.
- Strong interpersonal and stakeholder management skills, including a customer-focused approach, and highly effective teamwork and collaboration skills.
- Ability to explain complex technical concepts in an understandable manner.
- Strong intercultural competencies and good communication skills.
- Enjoy working in global matrix structures and self-managed teams.





Following Knowledge Domains and Experience are additional assets:

- Healthcare environments like Lab Middlewares, LIS or HIS.
- Interoperability standards IHE, HL7v2, HL7 FHIR or similar.
- Cloud Architectures and Networks.
- Observability platforms and toolkits like Datadog, Grafana, Prometheus or Splunk.

Roche fosters a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.
Our success as an organization depends on our ability to create an environment in which people are treated with respect and have the same opportunities and resources regardless of values, beliefs, race, age, sex, ways of thinking, experiences, preferences, behaviors and physical limitations.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.

📌 GCS RIS Support & Training Specialist (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés