Commercial Director WFS Cargo & Ground Handling Services Spain

Job Title : Commercial Director WFS Cargo & Ground Handling Services Spain

Reporting to : SVP Commercial EMEA / Spain Managing Director

Company Description

WFS, a member of the SATS Group, is a global air cargo logistics leader, and the number 1 integral operator in cargo handling, with a global network spanning over 190 locations in five continents. To develop and execute the commercial strategy, together with the Region SVP Commercial and the Country MD, for the cargo and ground handling services. The role focuses on revenue growth, customer retention, contract negotiations, market expansion, and the development of strategic partnerships with airlines, freight forwarders, GSAs, logistics providers and airport stakeholders. The Commercial Director ensures the organization maintains a strong competitive position while delivering sustainable profitability and the highest standards of operational excellence and customer service.

Commercial Strategy & Business Development

Develop and implement the company's commercial strategy for cargo and ground handling services.

Lead commercial negotiations for new contracts, renewals, and service agreements.

Drive revenue growth and achieve annual sales and profitability targets.

Lead on significant commercial projects, ensuring all tenders/plans are robust and meet critical milestones.

Customer Relationship Management

Handle high-level customer escalations and commercial disputes.Understand key business insights in the WFS customer experience, so they can be applied to all commercial activities

Contract Management

Lead the preparation, negotiation, and execution of commercial agreements.

Ensure Service Level Agreements (SLAs), KPIs, pricing structures,



and contractual obligations are clearly defined and monitored in coordination with the Ops department and the KAM at Region/Global level

Collaborate with legal and finance teams during contract reviews and negotiations to ensure contracts are both legally compliant, fair and robust with fully defined scope and delivery obligations.

Develop/manage efficient and effective commercial controls and audit procedures to ensure both internal/external contractual compliance.

Lead and develop the commercial team at country level

Work closely with MD, Operations, Finance, HR, Safety, Quality, and IT departments to ensure commercial commitments are delivered. Coordinate actions with the rest of Commercial team at region level and with the KAM

Foster a customer-centric and performance-driven culture.

Support organizational growth initiatives, acquisitions, and strategic projects.

Represent the company at industry conferences, airline meetings, trade events, and airport forums.

Promote the company's brand and market reputation, promote the company and engender positive relations with suppliers, customers and other stakeholders.

Key Performance Indicators (KPIs)

Fluency in English and Spanish.

- Proven commercial acumen, with the ability to translate that into effective strategic initiatives and commercial plans.
- Contract and pricing expertise.
- Excellent planning and organization skills with the ability to manage conflicting priorities and the ability to work with tight deadlines.
- In line with this commitment, we have established an Equal Opportunities Plan in accordance with Organic Law 3/2007 of 22 March on effective equality between women and men, as well as other applicable legislation on equality.

This commitment also includes monitoring and reviewing potential gender gaps, promoting shared responsibility, supporting work-life balance, preventing harassment, and fostering inclusive and respectful working environments that embrace diversity.

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📌 Commercial Director (Spanish Speaker) (Madrid)
🏢 Worldwide Flight Services (Wfs)
📍 Madrid