At AGC, you change the world with innovative materials, technology and solutions.
And following the highest performance and ethical standards, the challenges you overcome will improve daily life for millions of people.This position will be based in one of our main AGC European location (Louvain-la-Neuve-Belgium, Sagunto-Spain, Teplice -Czech Republic, ,..) The AGC Information Technology Division aims to support AGC's Architectural and Automotive businesses in Europe by optimizing expertise, resources, and knowledge across key IT domains, such as Customer Experience (CX), to deliver cutting-edge solutions precisely tailored to our clients' unique needs.Within our IT department, the Customer Experience (CX) Manager plays a key role in bridging the gap between business strategy and technical execution, acting with a strong impact on the digital initiatives that drive the organization's digital strategy and elevate the customer experience.
Web Presence & e-Sales, CRM (Microsoft Dynamics 365), SharePoint & Low-Code Power Platform (Nintex, Power Apps, Power Automate), and EDI.You lead and govern digital projects from planning through delivery, ensuring they are completed on time, within budget, and to a high standard.Managing project scope, milestones, resources, risks, quality, and delivery tracking.Engaging stakeholders, managing expectations,



and securing support for new digital initiatives.You manage the CX Delivery Center's projects and maintenance budgets by leading annual OPEX and CAPEX planning, forecasting, and consolidation.You manage relationships with web agencies, SaaS providers, and outsourced service partners.
Oversee the partner portfolio, coordinate contract reviews with Purchasing, Legal, and Security teams, and ensure reliable delivery, quality, and ongoing communication.You report to the Head of the Strategy, Governance & Customer Experience Delivery Center.Master's Degree in Economics and/or ICT.Minimum 5 years' experience in complex digital, web, CRM, ERP projects within an integrated landscape and in an international corporate environment.
Functional understanding of Web technologies (Digital marketing, CMS, APIs, UX, SEO, GDPR), CRM systems (Microsoft Dynamics 365), Collaboration/Low-Code platforms (SharePoint, Power Platform, Nintex), and B2B Integration (EDI standards like Edifact, VDA, X12)Strong communication skills, with the ability to manage and motivate the team while monitoring the final objectives and being a team player with his peers.Excellent relationship-building skills, with the ability to simplify complex technical concepts for business stakeholders and collaborate effectively with internal teams, including other IT teams, Purchasing, Legal, Security, and senior executives.Excellent project management skills.

📌 Senior Customer Experience Manager (Córdoba)
🏢 AGC Glass Europe
📍 Córdoba