Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

GCS RIS Support& Training Specialist

For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions products, focusing on the Software Plan for Lab Quality Management.

In this highly versatile role, you act as a hybrid professional combining clinical laboratory expertise with advanced IT and application support skills. Serving at the pivotal junction between our global affiliates and internal departments, you will be the primary driver of operational synergy.
You will actively empower international teams by serving as their dedicated supporter, trainer, and coordinator for critical systems and workflows, with the following key responsibilities:

Main Tasks:

- Provide second-level application and technical support to minimize downtimes and offer quick solutions, both remotely and on-site (if needed).
- Continuously acquire and share RIS product knowledge, ensuring training and support readiness.
- Facilitate knowledge transfer to trainers, service representatives, customers, and product managers.
- Maintain and update a product-specific knowledge pool and create, review,



and update service information, documentation, and training content.
- Develop and maintain training methodologies and learning paths, and conduct training for end customers and support staff.
- Communicate with affiliates and customers as needed, overseeing related processes like e-learning and service documentation.
- Define and adhere to service, training, and support concepts, optimizing processes to improve quality and efficiency.
- Support regional cooperation and manage certification and recertification of trainers.
- Assist in product pilots, develop preliminary documentation, and prepare for launches.
- Publish and maintain Service Notifications.
- International Traveling up to 30%.

Your Profile:

- Degree in Clinical Laboratory, Biomedical Science, IT, Computer Science, or a medical-technical background.
- Support& QC Expertise: Experience in support, training, laboratory workflows, and Quality Control (QC).
- Troubleshooting& Communication: Sharp problem analysis skills with the ability to explain complex technical concepts simply to clinical stakeholders.
- General Teamwork: Fluent English (Spanish is a plus), intercultural competence and comfort in global matrix or self-managed teams.
- High degree of subject matter expertise.
- Curiosity and willingness to learn.

Following Knowledge Domains and Experience are additional assets:





- Healthcare Systems: Familiarity with Lab Middleware, LIS, HIS, and interoperability standards (IHE, HL7v2, HL7 FHIR).
- IT Infrastructure: Practical knowledge of networks, firewalls, security, VM environments, and remote connectivity protocols.
- Cloud& Queries: Understanding of cloud architecture (AWS) and ability to run server commands or complex troubleshooting queries.

Roche fosters a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.
Our success as an organization depends on our ability to create an environment in which people are treated with respect and have the same opportunities and resources regardless of values, beliefs, race, age, sex, ways of thinking, experiences, preferences, behaviors and physical limitations.

Do you dare to contribute? Apply now!

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.

📌 Technical Support Engineer (Sant Cugat del Vallès)
🏢 Roche
📍 Sant Cugat del Vallès