OverviewIn this role, you will configure and optimize the Cytora deployment to support data-driven risk insights across Zurich units.

You'll collaborate with Cytora, IT, and data teams to embed AI outputs into workflows and underwriting processes.

You'll calibrate AI models to Zurich's risk appetite, ensure data quality, and promote responsible AI usage.

This position sits at the intersection of underwriting, data, and IT within Zurich's Technology Delivery Center, offering impact at scale and cross-functional learning.

Compensaciones / Beneficiosflexible working model

home office setup allowance

training programs (languages)

restaurant allowance

health insurance

retirement plan

ResponsabilidadesConfigure and maintain Cytora deployment for data ingestion and model performance across lines of business

Collaborate with Cytora, IT, and data engineering teams to integrate risk insights into Zurich systems

Calibrate AI models to align with underwriting appetite and risk framework

Translate business needs into data specifications and adapt configurations, prompts, and data schemas for country specifics

Support new implementation projects and maintain data schemas capturing relevant business information





Monitor accuracy and impact of Cytora AI models

Improve data quality, enrichment processes, and feature engineering with data teams

Promote continuous improvement and ensure AI use aligns with Responsible AI principles

Coordinate with underwriting, data, and IT to align AI outputs with use cases

Provide training and guidance to underwriters and analysts on Cytora capabilities

Contribute to Zurich AI adoption strategy and integral best practices in digital underwriting

Requisitos principalesBachelor's degree in a related discipline

At least 3 years of experience in a Business Analyst, Insurance Operations or Data Analyst role

Interest in AI enablement and hands-on experience with LLMs or AI-driven platforms (e.g., Cytora)

Structured business and data analysis capabilities with problem-solving and business acumen

Hands-on, solution-oriented mindset with willingness to test and iterate

Excellent stakeholder engagement and communication skills

Proficiency in English and at least one additional language

Stakeholder engagement

Communication

Open-mindedness

Cytora

AI/LLMs

Data schemas

📌 Work from home business analyst (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona