Responsibilities

Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment

Local hands-and-feet support for integral IT teams

Troubleshooting automation and production systems (PLC, SCADA, OT networks)

Support for software upgrades, patching, and backups in lab/OT environments

Incident, problem, and change management (ITIL-based)

Compliance with CSV, GxP, and data integrity procedures

Participation in disaster recovery and business continuity planning

Requirements

Bachelor's in IT, Engineering, or related field

Experrience of IT/OT support experience in regulated environments

Experience with industrial IT systems, SCADA/PLC, and lab software

Networking knowledge (VLAN, Firewall, Routing)

ITIL process knowledge; ServiceNow/Remedy ticketing

Database Troubleshooting Experience MSSQL

Available for onsite support and 24/7 on-call rotation

Fluency in English and Spanish (both written and spoken) is essential.

Candidate must declare Criminal Record no older than 3 months.

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📌 IT Support Specialist (English - speaking) (Zaragoza)
🏢 Robson Bale
📍 Zaragoza