Customer Service Representative with Italian

Department: Customer Service

Full-time or Part-time: Full-Time

Shift: Hybrid

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Position Job Title: Customer Service Representative (CSR) with Italian

Customer Service & Supply Chain

Customer Service

Line Manager’s Job Title: Customer Service Manager

Contract: temporary 12 months +

Location: AF Łódź ( remote); AF Porto (remote); Spain Hub ( remote); Prague office (hybrid)

The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.

Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more

Central functions including sales, pricing, commercial, customer service, finance

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems

Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process,



advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.

Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions

Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback

Support the disputed invoices process in collaboration with finance and credit collection

Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information

Experience in a similar position, preferably in a packaging or manufacturing environment

Experience of SAP and Salesforce.Strong Excel skills appreciated

Fluent in English & Italian

Amcor is the general leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.

ASX: AMC | LinkedIn | YouTube

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📌 Temporary Customer Service Representative Italian (Burgos)
🏢 Amcor
📍 Burgos