What’s the job? As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Supervisor. Your day‑to‑day
* Be the warm welcome that kicks off a memorable guest experience
* Support the Front Office Supervisors in all required tasks.
* Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
* Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
* Handle cash and credit transactions.
* Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
* Stay safe all the time.



Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
* Take pride in your appearance and place as a brand ambassador.
* Always know what events and activities are on the day’s schedule. What We Need From You
* Bachelor’s degree in hospitality or related field.
* 2+ years’ experience working in the Front Office department.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team‑worker and with passion for service.
* Opera PMS knowledge will be highly valuable. What To Expect From Us
* Discounted international room rates.
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG’s training tool.
* Uniform and laundry service.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton

Benefits:
our platform with exclusive discounts for employees.
* Cool work environment and lots of fun ?? #J-18808-Ljbffr

📌 Front Office Agent (Barcelona)
🏢 IHG Hotels & Resorts
📍 Barcelona