Case Management: recording and tracking of all activities in CRM (Service Console)NEX and taking ownership of customer issues reported and seeing problems through to resolution
Developing and maintaining technical Knowledge Base content
We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with our applications, programs and hardware.
Technical Support Engineer responsibilities include resolving issues with our products using remote desktop connections to provide immediate support. If it is necessary, you will go with our BMS partner in order to solve the issue directly to the installation.
The main product responsibility will be in Niagara software support. This can be a PC based supervisor installation, or a field controller based BMS application including integration options.
All devices are communicating via internet and serial wired connections. Due to that, knowledge about IT infrastructure and communication protocols is needed.
To be qualified for this role, you should possess extensive knowledge in a relevant field, like technical engineer (industrial, mechanical, telecommunications, IT ...). Provide technical support
Test products & software
Coverage of Technical Support Helpdesk (Phones, mail, email and web support) for the specific BMS product portfolio
Transfer product knowledge to internal staff of Sales Team and to Partners supporting related activities (trainings, technical articles, technical bulletins, webinars…)
Provide mainly post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.




Facilitate issue identification and analysis
Communication with strong focus on customer service and solution quality.
Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database.
Create, track and monitor CRM records for all incoming support requests. Keep the CRM system updated with current information on the support case, related activities and resolution.
Maintain and extend product knowledge by self-study and by attending relevant training sessions.
Fluent in English and Spanish , verbal and in writing.
Strong Customer Service & Technical support skills – ability to quickly gain customers trust and confidence.
Degree in Energy, Electrical, Automation, Electronics, IT Engineering
Experience with networks and connectivity
Ability to communicate and build relationships comfortably with customersExcellent writing skills. We are an equal opportunity employer and value diversity at our company. Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our general installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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📌 Intern/Becario - Technical Support Specialist (Madrid)
🏢 Honeywell International
📍 Madrid