About Ukio Ukio is a Barcelona‑based startup focused on providing fully furnished apartments for stays starting at one month, operating across Europe. Responsibilities
* Manage the pre‑arrival journey and onboarding of guests, ensuring documentation collection, pre‑arrival checks, and coordinate check‑in logistics.
* Track and monitor security deposits, amenity basket inventory, and support invoice coordination and payment follow‑ups.
* Act as a point of coordination for key guest accounts, resolve maintenance or operational matters, and proactively identify risks that could affect guest satisfaction.
* Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high‑quality guest experience, monitoring work orders and service requests.
* Maintain accurate reporting, account records, and operational documentation, and identify opportunities to improve workflows and internal coordination.
* Triage guest and internal support tickets, assess urgency and priority, route requests to appropriate teams, and ensure timely follow‑up. About You
* Open to a temporary contract of 6 months.
* Proficient in English (C1) and Spanish.
* Excellent customer service, communication skills, and strong attention to detail.
* Proactive problem‑solver with a guest‑focused mindset.
* Able to manage multiple tasks in fast‑paced environments and collaborate across departments.
* Adaptable, quick learner, and eager to take on new challenges.
* Committed to delivering exceptional guest experiences. Benefits
* Hands‑on experience in one of Europe’s fast‑growing startups.
* Opportunity to work on real projects with ownership from day one.
* International, collaborative working environment with cross‑functional teams.
* Team events and activities fostering a positive company culture.
* Adaptable and dynamic startup atmosphere. Ukio values diversity and inclusion and encourages applications from all backgrounds. #J-18808-Ljbffr