Start: asap DUTIES AND RESPONSIBILITIES
* Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
* Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
* Use cheat sheets,guides andprotocolsprovided during the training
* Ensure customer satisfaction and provide professional customer support
* Identify when the issue should be re-assigned to another department
* Collaborate with other agents or teams in case of more complex cases
* Document each action taken in a CRM system in detail. Profile:
* Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users




* A resourceful and stress-resilient personality that can adapt and remain calm in all situations
* Good listening skills and ability to empathize with others
* Ability to solve issues in a timely manner
* Ability to work independently while being a team player at the same time
* Ability to cover shift rotation and be on time at the office
* Morking schedule: Monday to Friday, office hours (09 AM
- 06 PM).

BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Be part of a dynamic and creative team with positive and friendly atmosphere
* 23 working days' paid annual leave
* Guidance and tools to reach your full potentia #J-18808-Ljbffr

📌 Customer Service Agent (Andalucía)
🏢 Personalbüro U. Herrmann
📍 Andalucía