As you contemplate your future you might be asking yourself Whats the next step? Start your journey with us
Were seeking an experienced Senior UX Researcher to join our UX Research team in Barcelona hybrid We are looking for a Senior User Researcher to become the dedicated research and intelligence partner for Prime the heart of eDreams ODIGEOs business You will connect evidence from across flights hotels rail ancillaries payments Customer Experience and international markets to create an integrated understanding of the Prime member journey You will identify the strategic knowledge gaps that matter most lead highvalue mixedmethods research and advise Product Directors and executive leaders on opportunities to improve acquisition engagement crossproduct adoption retention revenue and member experience
If youre ready to soar were ready to take you there
Why eDreams ODIGEO
Were the worlds leading travel subscription platform
We pioneered Prime the first and worlds leading travel subscription programme since launching in 2017 Millions of Prime members every year across multiple markets 5 brands: eDreams GO Voyages Opodo Travellink and the metasearch engine Liligo This entire Prime experience is powered by a proprietary industryleading AI platform that delivers a smarter hyperpersonalised service and comprehensive travel experience globally to its members Diversity is our strength thats why our eDOers are coming from different nationalities from all continents 99 permanent contracts
Prime members are subscribed to integral travel gaining access to a comprehensive multiproduct offering for all their travel needsincluding hotels rail flights dynamic packages and car rental among others compounded by industryleading flexibility features and exclusive memberonly benefits
What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a Senior UX Researcher in the UX Research team you will be in charge of:
CORE: Prime Research and Intelligence
Research and Intelligence
Manage the strategic research roadmap across the Prime lifecycle acquisition onboarding engagement adoption retention Prioritize key research to guide Prime strategy growth revenue and experience Execute endtoend generative evaluative and mixedmethods research Synthesize user feedback behavioral data and research into actionable insights Maintain an Evidence and Opportunity portfolio with source traceability and action items Link researchbacked decisions to execution and measurable results
CrossFunctional Program Management
Coordinate Prime research demand and crossfunctional dependencies across teams Connect research across products to map the endtoend Prime journey and remove silos Balance competing priorities for research resources participants and CRM capacity Establish delivery plans key decisions risks and escalations for complex research initiatives Support crossproduct research directly shaping Prime strategy and member experience
ExecutiveLevel Stakeholder Management
Advise Prime Product Directors and executives with actionable research insights Summarize evidence into clear recommendations tradeoffs and risk assessments Regularly share insights knowledge gaps and research priorities with leaders Identify research gaps early to derisk key product investments Transparently report research limitations and confidence levels Guide roadmaps using objective evidencebased data
Research Operations
Internal Member Participant Recruitment Management Lead teamwide CRM participant recruitment as the primary owner Manage recruitment workflows including prioritization targeting scheduling incentives and CRM QA Maintain a central roadmap calendar and contact records for crossteam outreach Enforce contact frequency fatigue privacy consent and sample quality controls Align crossteam recruitment to eliminate duplicate outreach and scheduling conflicts Monitor campaign metrics and membercontact risks to improve the CRM operating model
Research Operations Infrastructure
Build scalable research infrastructure including RACIs SOPs intake and templates Set research planning participant management evidence traceability and quality standards Track operations metrics to remove bottlenecks and increase speed reliability and output Partner with UR leadership and UXD Ops to define operational ownership Develop business cases for dedicated Research