Online marketplaces have never been this awesome. Join Our Growing After-Sales Team Make life easier for chefs and hoteliers across Europe METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares ,Palma de Mallorca or Düsseldorf. Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Portugal, Italy, Croatia, and Netherlands. What you’ll do
* Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.
* Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
* Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.
* Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework.
* Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed.
* Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.
* Work in a hybrid setup: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support. You've got
* Customer-centric mindset and genuine enjoyment in solving unique technical cases.
* Languages:



fluent in English plus at least one additional language such as German, or Dutch (the more, the better).
* Confidence to run step-by-step troubleshooting by phone or e-mail.
* You don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly.
* Strong negotiation & complaint-handling skills; you stay calm when a chef is in the weeds.
* Experience coordinating with repair partners or field technicians (nice-to-have, not mandatory).
* Collaborative spirit: you work hand-in-hand with front-line CS agents to deliver a seamless customer journey.
* Readiness for a call-center style environment—but with the extra perk of hands-on access to professional kitchen gear. We’ve got
* A dynamic, scale-up atmosphere backed by the general METRO / Makro Group.
* Clear ownership from day one and room to innovate.
* Structured onboarding & continuous training (Freshdesk, Genesys, product know-how, error-code matrix).
* Hybrid working model depending on your location, including a modern workspace, laptop and — if needed — a company phone
* An engaged, multilingual team that values collaboration, humor and ownership.

About us
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others. #J-18808-Ljbffr

📌 After Sales Specialists DE (Castilla-La Mancha)
🏢 METRO Markets
📍 Castilla-La Mancha