More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over ** employees all over the world and presence in more than 35 countries.
We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
L3 Support Engineer
NET and SQL
to join a strategic banking project based in
Required to go to the client's offices in central Madrid 3 days a week.
High english level is required.
Act as the L3 escalation point for critical production incidents, driving resolution through log analysis, code debugging, and telemetry.
Perform root cause analysis (RCA) for complex outages, working with core development teams to implement long-term fixes.
Maintain database integrity and debug performance issues using complex SQL queries.
Participate in release management, operational readiness reviews, and deployment processes in Kubernetes clusters.
Join the team's rotating 24/7 on-call duty schedule to support mission-critical applications.
3 years of hands-on experience in L3 Application Support, Site Reliability, or Software Engineering in high-availability environments.
English C1




Strong backend troubleshooting skills with .
NET and C# Solid experience with distributed architectures: REST APIs, Microservices, MQ and Kafka (event handling/topics debugging).
Deep working knowledge of MSSQL and relational databases for data analysis and troubleshooting.
Other databases technologies are a plus.
Proficient with Kubernetes, Windows, and Linux environments.
Proven ability to participate in an on-call rota (including evening/weekend coverage as scheduled).
Hands on experience using Dynatrace and Splunk.
Grafana is a nice to have.
NICE TO HAVE Familiarity with frontend frameworks, specifically React, to assist in end-to-end user issue tracing.
Prior experience in Fintech, Digital Banking, and investment product.
Exposure to CI/CD pipelines (GitLab, Jenkins).
Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
`Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan...)
Free access to several training platforms
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)

📌 Support Engineer (Madrid)
🏢 UST España & Latam
📍 Madrid