We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations.

Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.
Why eDreams ODIGEO

Join the world’s leading travel subscription platform

and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 5.2M members in Prime
16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches
1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of:

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- Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;

- Manage dataprotection consumer rights cases;

- Collaborateon coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;

- Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;

- Support VIPCommunications projects by collaborating with the team members when required;

- Measure, analyse and report on the results of initiatives.

Required Qualifications:

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- Background in Tourism will be required in your daily work;

- Used to work with CRM tools;

- Ability to work with G-suite;

- Excellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in Italian;

- Proficient level of English is a must and Spanish is a plus.

What you need to succeed:

Job Requirements

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Personal skills:

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- Passionate for the travel industry;

- Acute senseof judgement, tact, diplomacy and crisis communication;

- Analytical capacity, problem-solving mindset and organised;

- Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude;

- Ability to negotiate on a win-win perspective.

Valuable:

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- Experience in legal case management tourism-related (GDPR, tourism and consumer regulations).

- Other languages will be an advantage, including: French, German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician;

- It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management;

- Experience in handling VIP accounts and/or sensitive customer complaints;

- GDS Amadeusand/or Galileo knowledge will be a plus;

- Proven successes in both traditional and interactive claims channels.

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

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- A rewarding Compensation package Prime Plus membership, Competitive salary and benefits package, including adaptable benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.

- Grow opportunities to empower your career, and unleash your potential Personalise

📌 Regulatory Case Specialist (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona