As an Engagement Manager , you will own the end-to-end customer journey, ensuring clients achieve measurable outcomes by translating their business challenges.

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You will act as the bridge between clients, Product, Engineering, and Growth teams, driving successful adoption, operational excellence, and long-term value creation.

This role requires a combination of strategic thinking, operational discipline, technical understanding, and exceptional communication skills. You will play a critical role in helping clients maximize the value of our platform while shaping the future of our customer engagement model.

Key Responsibilities
1. Product Quality & Workflow Design

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- Translate complex client challenges into scalable, measurable workflows.

- Balance customer requirements with platform capabilities and limitations.

- Develop reusable playbooks, templates, and demo assets to accelerate adoption.

- Stay up to date with product developments and translate new features into practical, client-facing solutions.

- Provide valuable feedback to Product and Engineering teams based on customer insights.

2. Operational Excellence & Organisation

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- Maintain accurate tracking across dashboards, hubs, and internal documentation tools.

- Monitor customer usage, adoption, and health metrics to identify opportunities and risks.

- Build and manage clear delivery plans, including ownership, timelines, dependencies, and milestones.

- Ensure transparency across all stakeholders and proactively identify potential blockers.

3. Communication & Stakeholder Alignment

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- Create strong alignment between clients and internal teams by establishing clear communication processes.

- Prepare meeting agendas, document decisions,



and maintain action logs with clear owners and deadlines.

- Communicate priorities, trade-offs, risks, and challenges proactively.

- Ensure all stakeholders remain informed and aligned throughout the customer journey.

4. Client Relationship Management & ROI

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- Build trusted, data-driven relationships with key client stakeholders.

- Own the customer lifecycle from trial through conversion and renewal, in partnership with the Growth team.

- Drive product adoption by enabling users, measuring impact, and demonstrating ROI.

- Transform client feedback into actionable improvements alongside Product and Engineering teams.

What We’re Looking For

The idóneo candidate is someone who thrives in a fast-paced, high-growth environment and enjoys solving complex problems with ambitious teams.

Requirements

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- 5+ years of experience in private equity, investment banking, or top-tier consulting firms .

- Proven ability to translate ambiguous business challenges into structured delivery plans and measurable outcomes.

- Strong technical understanding of workflows, data, and operational processes (you do not need to be an engineer, but you should be able to collaborate effectively with technical teams).

- Excellent organizational skills with a strong focus on documentation, processes, and operational discipline.

- Exceptional communication skills, with the ability to manage senior stakeholders and proactively address challenges.

- Ability to work independently, adapt quickly, and operate effectively in a constantly evolving environment.

- Willingness to travel within the region when required.

What We Offer

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- Competitive salary package plus equity.

- Performance-based incentives.

- The opportunity to play a key role in our market expansion.

- A highly innovative, collaborative, and entrepreneurial environment. xhfqzwm

- The chance to work alongside talented individuals on a mission-driven journey.

📌 Engagement Manager (Madrid)
🏢 Approach People Recruitment
📍 Madrid