3DaaS Program Manager – Business Operations and Process Management Description - Job Summary Lead the business operations and process management of the worldwide 3DaaS program within HP Additive Manufacturing Business Operations. Ensure consistent execution across regions, accurate billing, effective partner compensation, and coordinated customer support. Drive process improvement and automation to support program growth and new product readiness. Process management responsibilities
Manage the end-to-end operating processes supporting 3DaaS, including contract administration, renewals, entitlements, supplies replenishment, invoicing, and customer compensation. Define responsibilities and handoffs across Customer Success Managers, Service Operations Managers, the Contract Admin Team, Contract Management Operations, and regional stakeholders. Oversee the monthly invoicing workflow, from consumption and billing information in Starfleet through invoice requests, creation, customer delivery, and completion of tracking records. Identify billing discrepancies, missing or duplicate invoices, entitlement overlaps, and contract setup issues; Govern customer compensation workflows, ensuring appropriate case assessment, CPQ approval, communication, and application of approved credits in the subsequent billing cycle. Maintain process documentation, operational controls, escalation paths, and continuity arrangements.
Business management responsibilities
Work with Finance and billing teams to reconcile expected business activity, invoices, and recognized revenue, investigating timing differences and unexplained fluctuations. Coordinate resolution of customer and partner issues involving supplies, billing, credits, and service coverage. Provide management with operational reporting, risk visibility, and recommended improvement actions.
Lead the 3DaaS automation initiative supporting the MJF 1200 program,



covering replenishment, delivery, invoicing, and end-to-end operational readiness. Define business requirements for integration between Starfleet and BRIM invoicing, reducing manual requests and repeated data handling. Improve customer and partner visibility into program activity and support clearer program guidance for sales and resellers. Lead invoicing accuracy and revenue reconciliation improvements, including documented data sources, validation rules, exception handling, and automated checks. Coordinate readiness testing, process qualification, and operational issue resolution during system migrations and program changes.
Regional Business Operations leaders
Customer Success and Service Operations teams
Contract Administration and Contract Management Operations
Services Category
and systems, data, and automation teams
Cross-functional program management
billing and financial reconciliation
data analysis and reporting
and change management
reduction in billing discrepancies and manual effort
Job - Business Planning
Schedule - Full time
Shift - No shift premium (Spain)
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📌 3DaaS Program Manager - Business Operations and Process Management (Sant Cugat del Vallès)
🏢 HP
📍 Sant Cugat del Vallès