ASAP Based in Barcelona, hybrid role.
The Team Lead Onboarding Specialists is responsible for the performance, structure, and quality of the Onboarding team across all markets.
The mission is to ensure fast, high quality, and scalable onboardings that directly contribute to New MRR, early churn prevention, and overall customer satisfaction.
Team Leadership & Performance
Own team performance: onboarding volume, CSAT, time to go live, 90-day jump
Drive growth through coaching, feedback, and performance reviews
Identify recurring friction points : migration, billing, app, widget, CQA
Reduce early churn through high-quality onboarding
First management experience
Strong understanding of complex topics : migrations, billing, integrations
Vibrant office in Passatge St. Joan,



Barcelona with free drinks and snacks to fuel your mornings and recharge during breaks
Adaptable working model - hybrid setup with 1 remote day per week, plus 15 extra remote days per year
Health insurance fully covered by the company.
Fitness perks – enjoy a special discount at a local gym to stay active and energized
At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

📌 Team Lead Onboarding Specialists (Barcelona)
🏢 bsport
📍 Barcelona