Johnson & Johnson Integral Finance seeks an Invoice to Cash Collections & Dispute Management Team Lead for Madrid, Spain (with concurrent openings in Prague and Manila). The role manages end-to-end collections, dispute resolution, and accounts receivable for strategic customer accounts while partnering across finance and operations teams.

Responsibilities

- Own strategic management of customer collections and receivables for complex, high-value accounts
- Lead end-to-end dispute lifecycle from investigation through resolution and financial posting
- Manage collection KPIs against SLAs and perform AR forecasting and root cause analysis
- Serve as subject matter expert and escalation point for complex, non-standard disputes
- Partner cross-functionally with Customer Service, Sales, Supply Chain, and Finance teams

Requirements

- Bachelor's degree in accounting, finance, or related business discipline
- 4–6 years of relevant work experience in Invoice to Cash processes
- Extensive expertise in collections and dispute management functions
- Strong customer engagement and negotiation skills
- CPA, CMA, MBA, or other financial certifications preferred
- Healthcare or pharmaceutical industry experience preferred

📌 C DS Collection (España)
🏢 Johnson & Johnson
📍 España