Customer Success Manager – Sprinklr (Spain – Madrid)

Location: Madrid, Spain – Full Time – Permanent (Hybrid)

Sprinklr is an AI‑native Unified Customer Experience Management platform with over 1,900 enterprise customers worldwide. As a Customer Success Manager you will partner with marketing, social, and advertising leaders to drive adoption, value realization, and long‑term success of the Sprinklr product suite.

Key Responsibilities

- Lead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
- Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
- Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
- Own the end‑to‑end adoption lifecycle across multiple teams, ensuring frictionless onboarding and proactive value expansion.
- Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools.
- Build reusable playbooks for campaign orchestration, paid amplification, and influencer management.
- Coordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges and guide strategic expansion.
- Run business reviews tailored to executive audiences, combining KPIs, telemetry, and ROI narratives.
- Co‑develop success plans with clear KPI alignment, growth targets, and product rollout timelines.
- Deliver stakeholder‑specific enablement workshops, advanced user training, and feature adoption campaigns.
- Identify blockers to adoption and proactively create corrective action paths.
- Serve as a feedback loop to Sprinklr Product and Engineering, surfacing structured insights based on real‑world needs.

Required Qualifications

- Bachelor’s degree in Marketing, Communications, Computer Science, or related field.
- 6+ years in MarTech, AdTech, or digital media consulting with enterprise‑grade solutions.
- Deep experience in campaign setup, media planning,



or brand marketing strategy at large organizations.
- Strong understanding of omnichannel marketing strategy and platform analytics.
- Experience configuring, auditing, and optimizing workspace and tagging structures in complex enterprise environments.
- Executive‑level presentation and stakeholder management skills.
- Data fluency: ability to interpret telemetry and convert marketing KPIs into strategic actions.
- Fluency in French, Spanish, and English – Essential.

What Sets You Apart

- Experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
- Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
- Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.
- Certification such as PMP, Agile, or other relevant credentials.
- Strong business acumen and comfort advising C‑suite leaders.
- Exceptional relationship‑building skills and a collaborative mindset.
- Customer‑first thinking with a bias toward empathy.

Benefits

- Competitive base salary, performance‑based bonuses.
- Hybrid work model – combined remote and office days at Madrid.
- Comprehensive health & wellness benefits including voluntary healthcare coverage.
- Paid time off, flexible schedule, and support for personal wellbeing.
- Mentoring and career development programs.
- Access to a general network of experts and knowledge sharing.

EEO Statement

Sprinklr is a proud equal‑opportunity employer. We’re committed to ensuring every employee feels like they belong and are operating in a collaborative environment. We comply with all applicable federal, state, and local fair employment practices laws and are committed to equal employment opportunity regardless of race, color, religion, creed, national origin, ethnicity, sex, gender, sexual orientation, gender identity, age, disability, citizenship, or any other protected characteristic. Reasonable accommodations are available during the interview process.

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