Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities
* Greet/meet potential members, providing a great customer experience.
* Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
* Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
* Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements
* Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
* Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
* Problem Solving:



recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
* Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
* Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications
* Honesty and good work ethic
* Strong customer service skills
* Basic computer proficiency Physical Demands
* Standing and walking at least 75% of the shift
* Talking in person or on the phone at least 75% of the shift
* Must be able to lift to 50 lbs. less than 30% of the time. Benefits
* Dollars for Scholars Program
* Employee Appreciation Program
* Free Membership for self and one family member or friend
* Team Member Support Team
* Health, Dental and Vision Insurance
* Critical Illness Insurance
* Short Term Disability Insurance
* Accident Insurance
* Voluntary Life Insurance
* Pet Insurance
* HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness
- PF Baseline Fitness #J-18808-Ljbffr

📌 Customer Service Representative (Ames)
🏢 Planet Fitness - United FP Management
📍 Ames