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Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting‐edge technological solutions and support to Zurich's local and global business units. In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations. Reporting to the Capability Manager for Process Digitalisation, the role combines business understanding with hands‐on engineering to deliver automation solutions that are practical, scalable, and governed. As part of IAA's capability management approach, a key dimension of this role is the enablement of other engineers and Process Digitalisation Service — building their skills, sharing reusable patterns, and raising the overall automation maturity across the organisation. Process Automation & Solution Delivery: Designing, building, and deploying automation solutions using workflow orchestration tools, low‐code platforms (Power Platform, Copilot Studio), scripting (Python), and AI‐assisted tooling (e.g. Developing reusable patterns, building blocks, and reference architectures for automation across IAA. Ensuring solutions are production‐ready: tested, monitored, documented, and maintainable. Digitisation & Enablement: Building and maintaining the scaffolding (templates, configuration, knowledge structures)



that enables IAA teams to adopt automation tools safely and at scale. Creating enablement materials, onboarding paths, and usage patterns that allow non‐engineers to leverage automation and low‐code tools within governed boundaries. Operating as the technical interface between IAA business teams and the digitisation capability, reducing dependency on central IT for standard automation needs. Governance & Quality: Ensuring all automation solutions meet IAA's governance standards and comply with Group Technology & Operations requirements. Embedding auditability, documentation, and appropriate human‐in‐the‐loop controls into solution designs by default. Ensuring solutions are maintainable, version‐controlled, and handover‐ready. Transformation & Stakeholder Engagement: Working within projects and cross‐functional initiatives to identify, prioritise, and deliver automation and digitisation use cases across IAA capabilities. Training IAA staff on automation tools and self‐service approaches. Process analysis and automation design — ability to assess workflows and identify digitisation opportunities. Technical Architecture and Solutioning — Ability to design and implement scalable technical architectures across automation, low‐code, AI, and integration platforms. Skilled in defining solution components, data flows,



APIs/connectors, security controls, deployment patterns, and reusable technical building blocks that ensure solutions are maintainable, extensible, and enterprise‐ready. Hands‐on engineering/harness engineering with automation and low‐code platforms (Power Platform, Copilot Studio, workflow orchestration tools) and AI‐based tools (Claude Code, LLM integrations). Software engineering fundamentals (Python, version control, CI/CD, configuration‐as‐code). Governance‐aware development — embedding controls, auditability, and quality standards into delivery. Project‐based working — comfortable operating in transformation programmes alongside BAU. Innovative thinking — identifying where automation and digitisation create genuine value vs. automation theatre. Building networks — connecting across capabilities, regions, and functions to scale adoption. To support your work‐life balance, we have adopted a adaptable working model. ~ Over 300 euros to set up your home office and additional monthly home office allowance. ~ Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs. ~ Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits. ~ Collective Life retirement Plan. ~Different social clubs such as hiking, investment, beach volley and many more. ~ Schedule: Full Time Ai & Process Automation Engineer (Agents, Automation & Digitalisation) We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

📌 Ai & Process Automation Engineer (Agents, Automation & Digitalisation) (Comunidad de Madrid)
🏢 Zurich Insurance Group
📍 Comunidad de Madrid