Remote Technical Services Specialist Surgical Robotics Madrid Medtronic Remote ¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo. Heerlen, Limburg, Netherlands Madrid, Madrid, Spain Milano, Lombardia, Italy Lisboa, Lisboa, Portugal Full time R78991 Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first
- developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room)



to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical
- and problem-solving skills and with experience in an operating room environment. Primary Responsibilities
* Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
* Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
* Collaborate with other technical service specialists to troubleshoot complex service requests.
* Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
* Responsible to ensure all documentation/system entries are fully complete promptly. xqysrnh
* Focus on remote support, with occasional onsite support / training availability (domestically and international).
* Regular

working hours
from 8:00 -

📌 Expert Opportunity (Vitoria-Gasteiz)
🏢 ETHOS
📍 Vitoria-Gasteiz