We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain. This is a Full-time, permanent position.

About The Role
As part of Paf’s Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high-quality, and multilingual customer service. Main Responsibilities
• Manage incoming customer inquiries via chat and other channels, ensuring quick and high-quality responses.
• Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).
• Contribute to improving the team’s efficiency, accuracy, and responsiveness.
• Follow company communication guidelines, policies, and procedures.
• Build positive relationships with customers through clear and professional communication.
• Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.
• Ensure compliance with legal, regulatory, and company requirements. Requirements
• Fluent in Spanish and English (written and spoken).
• Previous experience in online gaming customer support.
• Strong customer-focused mindset.
• Ability to learn and adapt quickly in a dynamic environment.
• Most important: the right service attitude, willingness to learn, and a passion for helping others.





What We Offer
You'll be joining an international gaming company dedicated in raising money for good causes. You'll be welcomed by a supportive, dynamic team environment where your contributions directly impact the customer experience. A yearly gross salary of €24,000, health insurance cover, and remote work possibilities. Are you interested? If this sounds like you, don’t hesitate to apply All applications will be treated confidentially and in accordance to our equal opportunity standards. Paf is a Nordic gaming company founded on Åland in 1966 to generate funds for the benefit of society. We were one of the very first gaming companies to go online in 1999. Many of our games are exclusive to Paf and developed by our in-house Games Studio. We are an award-winning industry leader in responsible gaming and a front-runner in environmental sustainability. Our physical gaming operations are found on 26 cruise ships criss-crossing the Baltic and North Seas. Our offices are located on Åland, in Helsinki, Stockholm, Riga, Tallinn, Oslo, Norrköping, Gzira, Ceuta and Madrid. Paf (Ålands Penningautomatförening) is licensed and controlled by the Government of Åland. In 2025, the Paf Group had a total revenue of €214.5 million and a profit of €57.2 million. Read more in the Annual Report on aboutpaf.com

📌 Spanish Customer Support (Ceuta)
🏢 Paf - Games Sport Casino
📍 Ceuta