Overview

Who Are WeAt aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities Operational Leadership

- Take overall responsibility for the day-to-day operational and commercial performance of the property.
- Ensure the property consistently operates in line with aparto standards, policies, procedures and agreed KPIs.
- Lead daily operations across reception, customer service, maintenance, housekeeping, security and other property services.
- Use performance data and operational insight to identify issues, opportunities and actions to continuously improve the property.
- Ensure accurate property information and operational data is maintained across aparto systems.
- Act as the primary operational escalation point for the property and participate in out-of-hours arrangements as required.
- Own property performance against aparto operational and brand standards, ensuring audits are completed, required standards are achieved and improvement actions are delivered within agreed timescales.
- Ensure effective out-of-hours coverage is in place and participate in the on‐call rota, providing leadership and escalation support for operational emergencies and significant incidents.

Commercial Performance





- Take responsibility for the property's financial performance, including P&L; management, budgeting, forecasting and cost control.
- Deliver occupancy and revenue targets, working closely with Operations, Sales, Marketing and Asset Management.
- Monitor leasing performance, conversion, renewals and rebookers and take proactive action where performance is behind plan.
- Manage operating expenditure effectively, ensuring value for money while protecting resident experience and property standards.
- Oversee rent collection, arrears and bad debt, working with Finance and escalating risks appropriately.
- Identify and deliver opportunities to grow ancillary and non‐academic income, including summer business.
- Understand the local market, competitor pricing and university landscape and use this insight to support commercial decisions.

Resident Experience

- Champion an exceptional resident experience from enquiry and move‐in through to move‐out.
- Create a welcoming, inclusive community aligned with aparto's values of Service, Belonging and Community.
- Monitor resident feedback, reviews, NPS and service performance and use insights to drive improvement.
- Ensure resident enquiries, complaints and escalations are managed promptly, professionally and within agreed service standards.
- Lead the delivery of resident events, wellbeing initiatives and community engagement.




- Build appropriate relationships with parents, universities and other partners to support the resident experience.

Property & Facilities Management

- Ensure the property is consistently safe, clean, well maintained and presented to a high standard.
- Ensure planned preventative and reactive maintenance is effectively managed and delivered within agreed standards and timescales.
- Manage and monitor maintenance teams, contractors and suppliers as applicable, ensuring service quality, compliance and value for money.
- Conduct regular property inspections and ensure identified issues are resolved within agreed timescales.
- Manage contractor and supplier performance at property level, ensuring service quality and value for money.
- Lead property readiness for key operational periods, including summer turnaround and student move‐in.
- Support refurbishments, lifecycle works and capital projects as required.

Health, Safety & Compliance

- Ensure the property complies with all applicable legislation, statutory requirements, aparto policies and operational standards.
- Take ownership of health and safety at property level, ensuring a proactive safety culture is embedded across the team.
- Ensure statutory testing, inspections, audits, risk assessments and required training are completed and accurately recorded.
- Ensure incidents, accidents and near misses are reported, investigated and managed in accordance with aparto procedures.
- Track and close actions arising from audits, inspections and risk assessments within agreed timescales.
- Ensure the team understands its individual responsibilities for maintaining a sa

📌 General Manager (Valencia)
🏢 Jobtome
📍 Valencia