As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and general sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Front Office Receptionist, I willassume full responsibility for theefficientoperation in the following:

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- Greet guests upon arrival and conduct check-in and registration procedures efficiently and in a friendly manner, using guests' names whenever possible.

- Welcome guests as they arrive at the resort, ensuring a warm and personalized first impression, and remain fully aligned with the guest journey throughout their stay.

- Be a Six Senses Ibiza ambassador at all times, proactively engaging with guests in the lobby and throughout the resort while maintaining an ultra-luxurious level of service and behavior.

- Ensure guest satisfaction throughout the stay, handle check-out procedures efficiently, collect room keys, ensure accurate billing, minimize rebates and bid farewell to departing guests.

- Maintain a balanced cashier bank assigned by the Resort, handle cash transactions, currency exchanges and other cashier duties, and strictly comply with cashier procedures and reporting requirements,



ensuring accurate and timely shift closures.

- Provide all necessary information to the Finance and/or Front of House Management teams during announced or unannounced audits of cashier closure procedures.

- Maintain efficient departmental administration, ensuring all operational reports are accurately prepared and submitted on time.

- Ensure all materials and supplies required for the effective performance of the job are available and properly maintained.

- Ensure all departmental equipment is kept clean and in good working condition.

- Uphold Six Senses guidelines and standards of service and operation, ensuring that individual performance benchmarks are consistently maintained and exceeded.

- Strictly adhere to LQA and Forbes standards, taking guest comments and feedback into consideration to continuously improve service delivery.

- Handle guest complaints, suggestions and compliments, ensuring they are appropriately recorded in the system, promptly addressed and followed up until resolution.

- Anticipate guests' needs and proactively identify service trends and gaps to ensure a seamless guest experience.

- Maintain up-to-date knowledge of room rates, suites and residences categories, including their physical features, constraints and key selling points, to maximize revenue opportunities through the Upselling Program.





- Identify potential buyers for room upgrades and late check-out opportunities, developing appropriate strategies to convert them into additional revenue.

- Maintain comprehensive knowledge of room category rates, packages, promotions, special offers, discounts and late check-out policies to effectively promote available options and benefits to guests.

- Proactively promote the resort's restaurants, bars, shops, wellness activities and other experiences, regardless of their cost, with the objective of maximizing resort revenue.

- Liaise with all relevant departments, external partners and vendors to ensure the smooth execution of guest services and experiences.

- Attend meetings and training sessions as required by Resort Assistant Managers and Front Office Supervisors, ensuring active participation and team involvement when necessary.

- Check guest profiles and guest history prior to arrival to become familiar with all relevant information, anticipate guests' needs and contribute to a seamless and personalized arrival experience.

- Notify concerned departments of upcoming guest arrivals, ensuring they receive all relevant guest history, preferences and special requests in advance.

- Coordinate transfer-related requests with the relevant departments and assist guests with transfers to and from the hotel when required.

- Ensure Welcome Drinks, towels and water bottles are properly prepared, available and replenished at all times.

- Offer welcome drinks and towels to arriving guests and perform the resort's welcome ritual according to established standards.

- Conduct resort and room tours for all arriving gu

📌 Front Office Receptionist (Cebreros)
🏢 IHG Hotels & Resorts
📍 Cebreros