David Kennedy Recruitment is working with an international e-commerce company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join their team in Valencia. This is a customer-focused, problem-solving role combining phone, email and live chat support with cross-functional collaboration and continuous process improvement. Position: Customer Experience Specialist

Location:
Valencia, Spain Work model: On-site Employment type: Full-time DUTIES AND

RESPONSIBILITIES:
* Provide customer support to Dutch-speaking customers via phone, email and live chat
* Handle customer questions, orders and product-related enquiries
* Resolve complex customer cases and identify practical solutions
* Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
* Manage customer cases across multiple channels while maintaining high service and quality standards
* Identify root causes of recurring customer issues and contribute to process improvements
* Maintain accurate customer and case information within the relevant systems
* Meet daily productivity, quality and customer satisfaction KPIs
* Provide clear, calm and professional communication throughout every customer interaction
* Participate in team meetings, 1:1s, workshops and improvement projects
* Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:
* Native or near-native Dutch language skills and fluent English




* A third language is an advantage
* Minimum 1 year of experience in a fast-paced customer-facing role
* Strong communication and interpersonal skills
* Natural problem-solving ability and a proactive approach to customer issues
* Ability to remain calm and effective under pressure
* Comfortable working with multiple communication channels and systems
* Experience working with KPIs and performance targets
* Strong adaptability and ability to thrive in a dynamic environment
* Open to direct feedback and continuous improvement
* Entrepreneurial and ownership-oriented mindset
* Already based in or near Valencia, Spain
* Valid eligibility to work in Spain / EU work eligibility
* Available to start as soon as possible.

BENEFITS:
* Office-based working environment in Valencia
* Daily breakfast and lunch provided at the office
* Twice-weekly bootcamp in Turia Park
* Annual AI learning budget
* Internal mentorship and development opportunities
* Personal development workshops
* Comprehensive onboarding programme
* Regular employee recognition and company events
* Support with Spanish bureaucracy and NIE process
* 20% employee discount on company products
* Referral bonus of up to €600
* Paid time off for volunteering
* Donation matching programme
* Be part of a dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach your full potential
* And much more

📌 Customer Experience Specialist (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía