ABOUT GETNETGetnet Platforms is part of Santander Payment Solutions and brings together a set of key platforms within Santander’s global payments technology ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure.It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their payment capabilities across multiple rails, markets and regulatory environments, without the need to rebuild their core systems.Proven at scale, including within Santander itself, these platforms provide a modular foundation that complements Getnet’s global payment capabilities to support client growth through payments.WHY JOIN OUR TEAMIf you want to shape the future of financial solutions, this is the place!At Getnet Platforms, your work connects to something bigger, creating a real impact across integral teams and markets for our clients and communities.Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best.Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.What you’ll doOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’reenabling teams to go beyondby valuing who they are and empowering what they bring.We are looking for anIT Service Management Analystto join ourProduct & Software Developmentteam in Madrid. The role will focus on ensuring that production changes and deployments are executed safely, in a controlled manner and in line with established standards, minimising operational risk while protecting service stability.Reviewchange and deployment requests before approval,



ensuring that all required information and documentation are complete.Assessthe operational risk of each change and validate execution windows and potential business impact.Verifyimplementation and rollback plans, testing evidence, required approvals and communication plans where applicable.Validatethat applications have successfully completed the required security and vulnerability controls.Identifypotential conflicts between concurrent changes to protect production environments and service stability.Coordinatewith Technology, Security, Architecture and Business teams to manage dependencies and support safe deployment decisions.Participatein Change Advisory Boards (CABs), contributing to informed, risk-based change decisions.Ensurecompliance with established Change Management policies, procedures and controls.What we’re looking forProfessional ExperienceExperience inIT Operations, Change Management, Release Management or related areas. (Required)Experience withIT service management processes, preferably within an ITIL-based environment. (Required)Experience usingchange management and ticketing tools. (Required)Familiarity withvulnerability management, technology security and operational risk management processes. (Preferred)EducationUniversity degree inComputer Engineering, Telecommunications Engineering, Information Systems, Information Technology or a related technical field .Alternatively, anAdvanced Vocational Training qualification (CFGS)in Information Technology, Systems, Networks or Application Development, combined with relevant experience in IT Operations, Change Management or Service Management. (Required)Hard SkillsRequiredKnowledge ofITIL processes, particularly Change Management, Release Management,



Incident Management and Problem Management. (Required)Understanding oftechnology architectures, including applications, infrastructure, cloud, databases, middleware and messaging. (Required)Knowledge of theSoftware Development Life Cycle (SDLC)and software deployment processes. (Required)Familiarity with change management and ticketing tools such asRelease Manager, ServiceNow, Jira, Remedy or equivalent platforms. (Required)PreferredBasic knowledge ofVulnerability Management. (Preferred)Basic knowledge oftechnology risk management. (Preferred)Basic knowledge ofBusiness Continuity and Disaster Recovery. (Preferred)Soft SkillsRequiredStrong sense of accountability and professional judgement. (Required)Risk and control mindset. (Required)Rigour and strong attention to detail. (Required)Ability to work effectively under pressure. (Required)Assertiveness when challenging or rejecting non-compliant changes. (Required)Strong negotiation and influencing skills. (Required)PreferredQuality and service stability mindset, with a broad understanding of the technology ecosystem and the business impact of changes. (Preferred)Getnet Platforms is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.OUR OFFER AND BENEFITSBy joining our team, you will enjoymultiple benefits,such as:We care for your well-being, so you willhave health insurance, life insurance, dental insurance,annual health care,and access toWellhub.We promote flexibility with ahybridand collaborative model; the selected candidate must be ready to work60% on-site.We aim to boost your growth withaccess to self-development programs.We aim to make your workdays more accessible, so you will havetransportation allowanceandmeal voucher/food voucher.Getnet Platforms is part ofSantander Group,one of the world’s leading financial groups, with a presence in more than 22 countries.#J-18808-Ljbffr

📌 It Service Management Analyst (Madrid)
🏢 Getnet Platforms
📍 Madrid