About Cigna

Cigna Healthcare is a integral health service company dedicated to transforming healthcare. With roots in the U.
S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter. Grow with us-and help shape the future of healthcare.

About the Role

We are looking for an experienced Senior CCM / Smart Communications Developer to join Cigna's Smart Communications Community of Practice (CoP), supporting customer communication solutions across our International Health business. This is more than a traditional development role. You will join a specialized technical community focused on building, evolving and improving Customer Communication Management solutions across an international environment. While experience with Smart Communications / SmartCOMM is highly valued, we are equally interested in experienced CCM professionals with a strong background in platforms such as Quadient Inspire,



OpenText Exstream or similar technologies. If you have deep CCM expertise and are interested in expanding your skills into Smart Communications, this role offers the opportunity to bring your existing experience into a new technology environment while contributing to a growing Smart Communications practice. We are looking for someone who combines strong hands-on development skills, technical ownership and a passion for solving complex problems, and who wants to have an impact beyond individual project delivery.

What You'll Do

Design & Development

Design, develop and maintain Smart Communications solutions, including complex communication templates, reusable components and data-driven communications. Translate business and customer communication requirements into robust, scalable and maintainable technical solutions. Develop high-quality solutions following agreed development standards and best practices. Apply your previous CCM expertise to help improve how we design and deliver customer communications.

Technical Ownership

Become a key technical contributor and CCM specialist within project teams. Provide technical guidance and contribute to solution design decisions. Diagnose and resolve complex CCM and Smart Communications technical issues. Challenge existing approaches and identify opportunities to simplify, standardize and improve solutions. Contribute your experience from SmartCOMM,



Quadient, OpenText or other CCM technologies to help strengthen our overall engineering approach.

Smart Communications Community of Practice

Actively contribute to Cigna's Smart Communications Community of Practice (CoP). Help define and evolve development standards, reusable patterns and best practices. Share your knowledge and experience with other developers. Learn from other experienced Smart Communications professionals while bringing ideas and practices from other CCM technologies. Support the continuous improvement and evolution of our Smart Communications capabilities.

International Collaboration

Work closely with developers, architects, business analysts and other stakeholders across International Health. Participate in international initiatives and projects, collaborating with teams across different countries and functions. Communicate technical concepts clearly to both technical and non-technical stakeholders. Help teams successfully adopt and implement CCM solutions.

Quality & Continuous Improvement

Participate in code reviews, testing and technical quality activities. Identify opportunities for greater reuse, automation and standardization. Contribute to improving development processes, maintainability and overall solution quality. Help evolve our CCM capabilities by bringing new ideas and challenging established approaches when appropriate.

What We're Looking For

Essential Experience & Skills

- 5+ years of relevant software development experience, preferably working with Customer Communication Management (CCM) solutions.
- Strong hands-on experience with at least one enterprise CCM technology, such as: Smart Communicatio

📌 Senior CCM (Madrid)
🏢 Cigna Health And Life Insurance
📍 Madrid